We want every order to be handled accurately, transparently, and in accordance with our research-use-only policies. Please review the following refund terms before completing your purchase.

Eligibility for Refunds

Refund requests may be considered when:

• An incorrect product was shipped.
• An item arrived damaged during transit.
• A verified order-processing error occurred.
• An order was canceled before fulfillment or shipment.

We review all refund requests individually, and you may need to provide supporting information such as your order number, product details, photos of the received package, or other relevant documentation.

Non-Refundable Items

Due to the nature of research-use products, items that have been opened, used, altered, improperly stored, or removed from their original condition may not be eligible for return or refund.

Refunds may also be declined for:

• Change-of-mind purchases after fulfillment
• Incorrect ordering by the customer
• Products damaged after delivery
• Items stored or handled outside the stated requirements
• Requests submitted outside the applicable return or refund period

Damaged or Incorrect Orders

If your order arrives damaged or contains an incorrect item, contact our support team as soon as possible after delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging
• Any other information requested by our support team

Do not dispose of the product or original packaging until your claim has been reviewed.

Approved Refunds

If a refund is approved, it will normally be issued to the original payment method. Processing times may vary by payment provider, bank, or financial institution.

Shipping charges, transaction fees, or other non-refundable costs may be excluded unless the refund results from our error.

Order Cancellations

Cancellation requests should be submitted before an order has been processed or shipped. Once fulfillment has begun, cancellation may no longer be possible.

Research Use Only

Products offered through this website are intended strictly for laboratory research, analytical testing, and scientific reference purposes. They are not intended for human or veterinary use.

Contact Us

For questions regarding a refund, damaged shipment, incorrect item, or cancellation request, please contact our customer support team and include your order details.

We reserve the right to update this Refund Policy when necessary. Changes will become effective when posted on this website.