We aim to process and ship orders accurately, securely, and as efficiently as possible. Please review the following shipping terms before placing your order.

Order Processing

We typically process orders on regular business days, excluding weekends and recognized holidays.

Processing times may vary depending on:

• Order volume
• Product availability
• Payment verification
• Shipping destination
• Additional order review requirements

Customers are responsible for providing complete and accurate shipping information at checkout.

Shipping Methods

Available shipping options and estimated delivery timeframes are displayed during checkout where applicable.

Delivery estimates are provided by the shipping carrier and are not guaranteed. Transit times may be affected by weather, carrier delays, customs procedures, public holidays, or other circumstances outside our control.

Shipping Confirmation

Once an order has been processed for shipment, a confirmation may be sent with available tracking information.

The carrier provides tracking updates, which may take time to appear after the shipping label is created.

Address Accuracy

Customers are responsible for verifying that the shipping address entered at checkout is correct.

We are not responsible for delays, failed deliveries, or additional shipping costs resulting from:

• Incorrect addresses
• Incomplete addresses
• Invalid postal codes
• Missing apartment or unit numbers
• Customer relocation after an order has shipped

If you notice an address error, contact customer support as soon as possible. Address changes cannot be guaranteed once fulfillment has started.

Delivery Delays

Shipping and delivery dates are estimates only. We are not responsible for delays caused by:

• Shipping carriers
• Weather conditions
• Natural events
• Customs inspections
• Transportation disruptions
• Incorrect customer information
• Events beyond our reasonable control

Lost, Missing, or Damaged Shipments

If your shipment appears lost, arrives damaged, or contains an incorrect item, contact customer support with your order number and relevant details.

For damaged shipments, clear photographs of the package and product may be required for review.

Please keep all original packaging until the issue is resolved.

International Shipping

Where international shipping is available, customers are responsible for understanding and complying with applicable import requirements, customs procedures, and local regulations.

Customs duties, taxes, brokerage charges, or similar fees may be the responsibility of the recipient unless otherwise stated at checkout.

We cannot guarantee that every product can be shipped to every jurisdiction.

Undeliverable or Returned Packages

Packages returned because of an incorrect address, failed delivery, refusal, or other customer-related delivery issue may be subject to additional shipping charges.

Any refund or reshipment eligibility will be reviewed according to our applicable refund and return policies.

Research Use Only

Products sold through this website are intended strictly for laboratory research, analytical testing, and scientific reference purposes. They are not intended for human or veterinary use.

Contact Us

For shipping questions, tracking concerns, damaged packages, or delivery issues, please contact our customer support team with your order information.

We reserve the right to update this Shipping Policy when necessary. Any changes become effective when posted on this website.